ViewSonic caters to customers across categories and segments in India 

Arindam Saha, Sr Marketing Manager-IT Business - ViewSonic Monitor India  

“ViewSonic’s partner portal is a key initiative that we launched last year with the aim of strengthening our reach in the tier 3 cities. Under this, our tier 3 partners get their rewards/backend within the span of 15 days max in the form of an E-Voucher which is equivalent to cash nowadays and can be used to purchase anything.

ViewSonic as a brand has a very open process for feedback. Our portal directly allows customers to send messages and share their questions/concerns to the service heads or country heads to get solutions. ViewSonic caters to customers across categories and segments in India and we are also one of the only brands to have the widest range of product portfolio. We work on the model that as a brand we want to offer solutions for every need of our audience. As a customer centric company, ViewSonic thinks about its dealers and end users first. For the same we provide quick pay-outs to our channel partners, in some cases it’s even on weekly cases.

ViewSonic is also the only brand to offer 3+2 years warranty which further strengthens our position with the channel partners as they can pitch our monitors with full trust and reliability. We also provide the maximum number of demo units for customers and end-users to have a touch and feel of the product, helping distributors close the orders efficiently. We also focus on constructively taking and implementing feedback and suggestions to ensure the best solutions for our customers.”