Vorwerk chooses Cognizant for IT Services

Cognizant has announced that it has been selected by the Vorwerk Group to transform its IT infrastructure and provide application services. Vorwerk, an international direct-sales company with subsidiaries in 24 countries around the world, will achieve higher levels of business agility and service quality. Through this transition, Vorwerk Group will be able to standardize and centralize its IT environment to a higher degree while driving down costs.

As part of the six-year engagement, Cognizant will provide Vorwerk with integrated service management, data center, network and application management services. Cognizant will also deliver end-user computing services and field services as well as manage a new service desk, providing help to Vorwerk’s employees in a variety of languages. The services desk will be a central point of contact for the company, assisting staff in German, Italian, French, English, Spanish, Portuguese, Czech and Polish.

“As an expanding business, customer orientation and time-to-market are top priorities for us. We chose Cognizant as our strategic partner because of the company’s ability to understand our needs and provide the best support to meet them. Our sophisticated IT environment doesn’t just need to be run if we want to satisfy market requirements, it also has to be continuously enhanced and managed. Cognizant’s IT and infrastructure transformation offering has been tailored to meet our own needs, and supports our global strategy. We found a suitable partner in Cognizant with strong customer orientation, corporate culture, and innovative strength,” said Reiner Strecker, Managing Partner, Vorwerk.

By partnering with Cognizant, Vorwerk will focus more strongly and efficiently on its core competencies. Increased centralization will also make the Group’s IT environment more transparent, enabling Vorwerk to proactively monitor, manage, and improve its IT infrastructure even further.