WFH will give birth to contactless payments, which will make digital payments the de-facto norm thereby increasing Digital Transformations

R Madhusudhanan, Director, Cisco Practice BU DigitalTrack Solutions

Growth of IT services amid Covid-19:-

COVID-19 has created an unprecedented situation and many organisations were caught unaware of the consequences and the business impact. With Work-from-Home becoming the norm of the day, many organisations quickly recognised the need to restructure their approach and made investments on Endpoint devices, Collaborative Tools such as Cisco WebEx, Strengthened their security posture by adding endpoint, Cloud and email security. By migrating applications to cloud, organisations are ensuring seamless access and availability of their services to their customers.

Preparedness adopted:-

An organisation with Strong Security DNA, we are geared up to offer the best-of-breed solutions security customer’s cloud infrastructure, applications & their end users. We expect Cloud adoption to gain pace which will accelerate the investments on Security.

Biggest shifts:-

COVID-19 is a wakeup call for many organisations that otherwise were not prioritising their Security & Cloud Investments. We expect a Big Shift in the investments on Cloud and Security which will ensure that Businesses are able to deliver their services to their customers seamlessly and in a secured manner. The experience of Work-from-Home will bring a huge cultural shift and make work-from-anywhere possible. Business Models are expected to change to adopt the new norm such as contact less payments, which will make digital payments the de-facto norm and thereby increasing investment in Digital Transformation of Enterprises.