Wipro, TalkTalk Win Global Telecoms Business bags award for innovation

 Wipro has announced that it has jointly won the Global Telecoms Business (GTB) Innovation award for a successful engagement with its customer, TalkTalk Group, an UK-based telecom major. GTB is a leading European publication that covers the telecom industry and the GTB awards recognize some of the most innovative work being done around the world and projects that involve a telecom operator and a partner, working together.

“The GTB Innovation award is a great recognition for our 6-year partnership with TalkTalk Group (TTG). We are delighted that the project yielded positive business outcomes for TTG, such as improved the customer retention rates, in addition to a 10% increase in customer satisfaction.” said Vinay Firake, Vice President and Global Head of Global Media & Telecom, Wipro BPO.

“Winning these awards is a great achievement. The Wipro in-house tool provided TTG the ability to really change the way we handle customer complaints. The tool provided great insights that really helped improve customer satisfaction, reduce churn and helped drive down Ofcom complaints”, says Henel Patel, head of Service Excellence, TalkTalk

 Wipro along with TalkTalk Telecom Group PLC, the UK's leading value provider of broadband, landline, TV and mobile services, were jointly recognized for their innovative partnership. This focused on churn management and reducing customer complaints. Wipro’s in-house tool was used to help effectively manage high-risk customers. The partnership between Wipro and TTG helped TTG support an improvement in churn and reduce customer complaints through operational excellence and analytics used by Wipro.