Wipro to accelerate deployments for Global Insurers with KANA

Wipro and KANA Software have jointly announced entering into a strategic partnership to form a joint development centre to accelerate implementations of the KANA Enterprise customer service suite with an initial focus on the insurance industry. As a preferred strategy partner, Wipro has certified global system integration personnel on KANA technology, enabling Insurers that select KANA solutions to achieve faster implementation schedules and advance their omni channel customer experience initiatives.

The partnership provides KANA with virtually unlimited systems integration scalability, anchored by Wipro's presence across 57 countries.

The rapid advent of the Web, mobile and social channels have created a connected world leading to a paradigm shift in customer expectations in the industry. Our estimates show that around 60 per cent of insurance customers are ready to switch due to poor customer service at any point in time. Through our strategic partnership with KANA, we will provide insurers with a comprehensive and efficient means of deploying world class customer service capabilities, said Nagendra Bandaru, Vice-President & Global Business Head for Insurance, Wipro.

Our strategic partnership with Wipro leverages additional professional services resources at a time of significant growth for KANA, and ensures the continued proliferation of our technology into the customer support infrastructures of the world's largest and best-known brands, said Mark Duffell, CEO, KANA Software.

The Wipro and KANA partnership will focus on fulfilling the growing demand for the KANA end-to-end customer service solution for commercial enterprise organizations, while furthering Wipro's presence as an IT services leader within financial, insurance and other highly addressable markets.