“Workforce needs a lot more engagement and emotional support when they work from home”
Remote work – Key trends & challenges
Our clients in IT/ITES, education have fully adopted WFM. The security of data and productivity of the people were the biggest challenges. We have AI / ML in some solutions to avoid impersonation. For productivity many third party solutions were added to provide visibility.
Delivering paperless systems
Digitization and digital transformation goes hand and glove with each other. Few solutions we have done during Covid-19 were in this line which have increased productivity and helped customers to save upto Rs 1.5 crores per annum.
Strategies for business profitability
Workforce needs to be motivated in many ways. Clarity in work to be delivered and flexibility will make them perform to the best. When we have a stable and competent workforce then that will drive the profitability automatically.
Future of work and workforce
I think Hybrid will be the way forward. Some critical 24x7 operations may still need to be operated from the data center. Except few critical and geo dependent roles need physical presence. Other than that others can WFM. Workforce needs a lot more engagement and emotional support when they work from home. Also organizations have to do a lot more to bring in the sense of belonging to the organizations.
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