![Zendesk announces the launch of Explore Enterprise Zendesk announces the launch of Explore Enterprise](https://varindia.com/storage/news/uploads/2018/02/5f4655ce7704b.jpg)
Zendesk announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As global ticket volume reaches record highs, leaders can use Explore Enterprise to share relevant insights instantly with other teams and departments, helping them make faster decisions to improve their entire customer experience.
"Over the past few months, companies in India have been striving to adapt to the changing needs and demands of their customers as the pandemic continues to unfold and new trends emerge. Our Benchmark Snapshot Report indicates that even though service requests may finally be stabilizing after months of volatility, higher volumes may continue to persist, at least for a foreseeable future. Therefore, having timely insights are even more crucial for businesses to spot gaps in their customer service and quickly implement modifications that people expect. With the ability to stay a step ahead of their customers and proactively improve their overall customer experience journey, Explore Enterprise will help many businesses in India not just survive, but thrive in today’s landscape," said KT Prasad, MD and RVP Sales, India & SAARC at Zendesk.
With real-time analytics and enhanced team collaboration features, Explore Enterprise enables leaders to manage and scale their business by:
1. Monitoring data across customer support channels with pre-built and customizable live charts
2. Acting on current trends by setting threshold alerts to see when teams are under a heavy load
3. Improving productivity and reducing context switching with embeddable dashboards
4. Boosting team collaboration with advanced report sharing and scheduling capabilities inside and outside the organization
With visibility into customer data across channels, Explore Enterprise gives leaders the ability to make improvements beyond the support team, such as informing decisions across sales, engineering, marketing and other departments. For example, when a CX leader sees a support team falling behind on ticket resolution, they can promptly test potential solutions and implement the option that makes the most impactful change for agents. Additionally, a CX leader can see an increase in the number of page views about processing refunds and can adjust existing knowledge base content to better help customers get the answer they are looking for faster.
Zendesk Explore Enterprise is available starting on August 31, 2020. More information can be found on the Zendesk website.
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