Cloudera takes up data integration transformation for Vodafone Idea for a seamless customer experience

India’s leading telecom provider, Vodafone Idea, serving over 220 million customers in India, undertook a major data integration transformation following its 2019 merger with Cloudera on-premises.

This innovative partnership has delivered -

• $30 million USD in Cost Savings: By optimizing hardware and storage efficiency.
• 5x – or over 80% less Reduction in Support Tickets: Cloudera Observability reduced Vodafone Idea's support tickets by over 80%, significantly lowering resolution time and costs.
• Seamless Migration: By March 2024, the largest production cluster, with 240 nodes and 12 petabytes of data, was migrated to Cloudera in just 36 hours of weekend downtime. 

Cloudera currently supports 90% of Vodafone Idea’s business divisions. Given the scale of the business, managing the volume of data is a significant challenge. As usage grows, so too does the volume of mobile customer usage data – such as call data records of individual calls.

Cloudera’s unified data lakehouse has empowered Vodafone Idea to set new benchmarks in the digital transformation journey. Through seamless data integration, enhanced security, and scalability, Cloudera delivered a robust platform supporting compliance and future cloud integration. Its Object Store, powered by Apache Ozone optimized hardware usage, reduced costs, and improved flexibility, enabling Vodafone Idea to meet stringent regulatory requirements while maintaining data integrity and stability across its vast customer base.

To further enhance operational efficiency, Vodafone Idea utilizes Cloudera Observability capabilities. This provides support teams with a single pane of glass for data and analytics operations, continuously collecting telemetry and logs across their large deployment. With Observability, teams at Vodafone Idea can quickly analyze their logs, take preventative actions and receive professional recommendations in advance. This capability helps reduce the number of support tickets and the time spent on issue resolution, enabling them to take preventive measures and resolve issues automatically.

Strategic advice and technical support from Cloudera’s data architects have been key to the success of Vodafone Idea’s new platform. These teams, part of Cloudera’s Professional Services group, ensured an efficient and accelerated migration.

“The level of professionalism and commitment that Cloudera has shown has been tremendous. For example, Vodafone Idea upgraded its complete technology platform for data and analytics to Cloudera with downtime of only 36 hours and transferred 12 petabytes of data in this time,” said Dr. Kapil Singhal, Vice President Data and Analytics, Vodafone Idea.

The speed and efficiency of the upgrade and new deployment saved Vodafone Idea between $20 million and $30 million USD in hardware, licensing and infrastructure costs.

Additional savings have resulted from efficiencies across the business.