HCLTech unveils AR-powered IT infrastructure solution in collaboration with CareAR

HCLTech has integrated its AI and infrastructure strengths with CareAR’s enterprise AR tools on the ServiceNow platform to deliver an advanced IT solution aimed at simplifying support, improving resilience, and cutting system downtime and costs

HCLTech has unveiled an augmented reality (AR)-powered infrastructure management solution, developed in partnership with CareAR and ServiceNow, to improve IT operations through augmented intelligence, real-time remote support, and automation-driven workflows.

By combining its infrastructure services and AI expertise with CareAR’s enterprise AR technology, a Xerox company, on the ServiceNow platform, HCLTech offers a robust IT management solution. The aim is to simplify IT infrastructure support, boost operational resilience, and reduce both downtime and costs for clients’ critical systems.

"Integrating augmented reality into enterprise IT operations not only revolutionizes the overall experiences in your organization but also unlocks unparalleled opportunities for efficiency, collaboration, and innovation, ensuring a sustainable competitive advantage in a rapidly evolving market," said Ravi Yeddanapudi, EVP, Digital Foundation Services, HCLTech.

"We are excited to partner with HCLTech to scale our transformative augmented reality solutions globally. With their industry expertise and global reach, we are confident this collaboration will demonstrate the power of AR in revolutionizing remote support and service delivery. By integrating our cutting-edge AR technology, we aim to empower organizations to deliver more efficient, interactive and immersive customer experiences worldwide," said Kirk Pothos, President, CareAR Inc.

HCLTech's solution is tailored to support industries like manufacturing, energy, utilities and retail, where remote IT support is critical. By providing digitized workflows, AR-assisted troubleshooting and proactive IT issue resolution, businesses can achieve superior service continuity and optimized asset lifecycle management.