Manappuram Finance has engaged IBM in a 10 year multi-million dollar deal to transform its IT systems in support of its aggressive growth plan. The IT services deal will also ensure Manappuram delivers superior customer service in a highly commoditized market. IBM will build and manage the entire IT infrastructure for Manappuram Finance and deliver application transformation benefits through the implementation of leading business solutions in the areas of Finance, Human Resource Management, Business Intelligence Collaboration tools and Document Management.
V.P Nandakumar, Chairman, Manappuram Group of Companies said, "We intend to keep growing rapidly and this engagement with IBM will bring in the required technology skills and industry expertise we need to meet the demands of hyper growth and quicker disbursal of the gold loan. We are confident, IBM understands our requirements. Strong delivery capabilities will ensure we get the support we need to realize our growth plans."
Manappuram decided to partner with IBM, over other service providers, based on IBM’s proven track record in creating a robust IT environment essential for long-term business objectives.
"IBM will deploy technologies, processes and best practices to enable Manappuram Finance to focus on its core business and offer a superior customer experience. We strongly believe that by partnering with IBM for its IT needs, Manappuram will be better positioned to respond to the changing market and customer demands, Sriram Rajan, Vice President - South, IBM India/South Asia said.
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