Pendo Buys Chisel Labs, Expands Agentic AI and India R&D

Pendo’s acquisition of Chisel Labs marks a decisive step in its strategy to embed agentic AI deeply into product management workflows while expanding its global innovation footprint. The deal—Pendo’s fourth acquisition in just 18 months and its third AI-native buy—signals how rapidly the company is moving to stay ahead in an era where AI is redefining how software is built, shipped, and evaluated.

At the core of the acquisition is Chisel’s AI-powered product management agent, designed to dramatically compress traditionally manual and time-intensive tasks such as writing PRDs, generating release notes, synthesizing user research, and triaging feedback. By integrating Chisel’s specialized AI frameworks and talent, Pendo aims to move beyond analytics and insights into autonomous, action-oriented agents that actively assist product teams in decision-making and execution.

Strategically, the acquisition also establishes India as a key pillar in Pendo’s global R&D strategy. Chisel’s engineering team in Pune will become the foundation of Pendo India—its 10th global office—with plans to scale to 50 engineers by year-end. This reflects a broader industry trend of global SaaS leaders tapping India not just for scale, but for high-impact AI engineering and innovation.

From a market perspective, the move reinforces Pendo’s positioning as a platform that closes the loop between building software fast and ensuring it delivers real value. As CEO Todd Olson noted, while AI has collapsed development cycles, understanding user impact remains the hardest problem. Chisel’s AI-native approach, combined with Pendo’s massive behavioral data assets, strengthens Pendo’s ability to solve that challenge.

Overall, the acquisition underscores a shift from AI as a feature to AI as infrastructure—reshaping product organizations, accelerating time-to-value, and redefining how modern software teams operate.