Zoom announces new innovations to Zoom Workplace

Zoom has announced the launch of several innovations across Zoom Workplace and Business Services, including the general availability launch of Zoom Workflow Automation, the workflow builder that enables users to get more done by automating busywork, including with the help of AI Companion. Workflow Automation helps users build complex workflows across Zoom Workplace, including Zoom Meetings, Zoom Team Chat, and Zoom Docs, as well as third-party applications. Zoom also announced new Zoom Clips avatars, as well as feature updates for Zoom Rooms, Zoom Docs, and Zoom Whiteboard.

“Empowering people with AI to help them get more done is core to what we do at Zoom,” said Wei Li, head of Team Chat at Zoom. “That’s why we’ve enabled Zoom Workflow Automation to harness the power of Zoom AI Companion. Organizations can use Zoom Workflow Automation to set up workflows across Zoom Workplace and third-party apps, helping teams automate how they work. Workflow Automation not only takes repetitive tasks off of employees’ shoulders, it’s easy to use, even for teams who don’t have technical backgrounds.”

Workflow Automation simplifying tasks for everyone

Workflow Automation enables both IT admins and end users to set up steps and actions that will automatically run in a certain order once a trigger occurs. An example of a trigger could be an AI Companion meeting summary generated after a meeting, and automatically having it added to a dedicated Zoom Doc, Google Doc, or Word doc that is then shared in a Team Chat channel.

Using Zoom Workflow Automation with AI Companion in this way helps keep teams aligned and productive. Teams who use multiple collaborator platforms often struggle with fragmented communication, unable to keep track of information and project updates, but using Workflow Automation can help teams stay up to date and drive action.  

For IT admins and information workers, manually building workflows can be time-consuming, but with Workflow Automation, they can streamline their organization’s workflows across Zoom Workplace and third-party apps.

·         When enabled by the host, Zoom AI Companion meeting summary can generate a list of action items for participants following a meeting. For example, using Workflow Automation, employees can set up a workflow that will automatically create a Zoom Doc or a Google Doc from the meeting summary listing those action items, saving users valuable time.

·         Resolve issues faster by using Workflow Automation to automatically create a Zoom Team Chat channel that includes the right people.

·         Collect IT help desk requests with feedback collection forms, so employees can get the help they need when they need it.

·         Combine conditional logic and sequential automation to build smarter, more dynamic workflows and seamlessly integrate third-party applications, such as Google, Microsoft, and Jira with Zoom Workplace’s open collaboration platform. Connecting third-party integrations helps users reduce context switching and boost efficiency.

Unlike other workflow automation technologies, which require users to have prior experience and technical knowledge of building workflows, Workflow Automation uses no-code technology and templates to easily automate tasks so that even users with no technical background can save time and stay focused on more meaningful projects.

Workflow Automation can help users automate their day in many ways:

·         Keep teams aligned and organized by automatically adding AI Companion meeting summaries to a dedicated Zoom Doc that is then shared in a chat channel.

·         Automatically have AI Companion add summarized Zoom Team Chat conversations at a specified time regularly to a dedicated channel or Zoom Doc so teams can stay up to date on current projects.

·         Simplify time-off request management with a chat-based form that enables quick request approvals and automatically notifies team members.

·         Immediately welcome a new Team Chat channel member with a templatized form to support the onboarding process.

·         Set recurring reminders for project status updates within a Team Chat channel or answer common questions with one click by assigning custom responses to emoji reactions.

·         Create automated notifications and approval workflows in chat when a specific team member responds.

 In addition to Workflow Automation, Zoom launched Zoom Workplace and AI Companion feature updates to make collaborating even easier before, during, and after meetings.

Zoom Workplace enhancements, including the new Zoom Clips avatars, are available at no additional cost with the paid services in Zoom accounts. Some features may not be available for all regions and industry verticals and limits may apply. For more information on Zoom Workplace, visit the Zoom’s website.