WorkFromAnywhere0
Elevating Your Support Game with Video
For many of us in the US – this weekend was a special (unofficial) holiday – The Super Bowl. American football is quite a big deal in…
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WorkFromAnywhere
Varindia | Work From Anywhere
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VARINDIA
WorkFromAnywhere0
Taking on Remote Support Trends with the Rescue Command Center
We know that common industry trends, like the rise of mobile devices and the desire for instant gratification can often escalate customer demands…
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WorkFromAnywhere0
Breaking the Chains of Legacy Systems in Customer Support-part-two
In my the last blog post , I discussed the problem with counting on legacy tools for customer support. To give you the quick version – the…
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Solving Problems Faster with Live Video Support
Did you know that 76% of customers that have a negative customer experience with a business switch to a competitor? In a digital marketplace, you…
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WorkFromAnywhere1
Breaking the Chains of Legacy Systems in Customer Support
Change is never easy. Even when it’s for the best, it can still be scary and difficult. It always just seems easier and safer to stick with…
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WorkFromAnywhere0
Transforming Support Organizations with Integrated Systems
It seems pretty obvious that when all our business tools work together, we can be more efficient and effective at our jobs. This goes for any job…
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WorkFromAnywhere0
Impacting Your Bottom Line with Video Support
Doing more with less is a motto we often hear within the service industry. Organizations everywhere are looking to shift from high-cost on-site i…
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Decoding Effective Support Personalities
Superior support hinges on three key drivers: successful teams, effective processes, and efficient tools. Whether your support team serves your c…
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Tips & Tricks: 5 Ways to Improve Your Support Process with Rescue
It goes without saying that for a company to be truly successful it needs to develop a strong customers-base – one that will serve as ambas…
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WorkFromAnywhere1
Helping Your Support Team Work Smarter, Not Harder
Great customer service is growing harder and harder to deliver. Surveyed IT support organizations report that ticket volumes are up 57% over the…
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Increase First Time Fixes with Interactive Video Support
“Process improvements” may be a business world buzz word - but it’s not all hype when organizations introduce the right technol…
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WorkFromAnywhere1
Managing Unexpected Guests….in Life and IT
We have all been there. An unexpected knock at the door and surprise - all of the sudden you are hosting an impromptu get together. It can be str…
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WorkFromAnywhere0
Support Doesn’t Need to Be a “Game of Thronesâ€
Sometimes the life of a tech support agent can feel a bit like being on the Night’s Watch on “ Game of Thrones .” Support agent…
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