Cisco has released the Cisco Customer Experience Report focussed on healthcare. The findings from the survey conducted globally indicated a growing shift in consumer's expectations on medical services in India. It also examined perceptions of consumers and healthcare decision-makers (HCDMs) on patient experience in healthcare.
The report shows that as information, technology, bandwidth, and integration of the network become the centre of the "new world", both human and digital aspects are the key parts to the overall patient experience. These components lead to more real-time, meaningful patient and doctor interaction.
The survey studied the views of consumers and HCDMs on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health.
Vishal Gupta, VP/General Manager, Global Healthcare Solutions, said, “Virtual healthcare is no longer a myth and this report is an indication of how technology can potentially play a greater role in enabling access to virtual healthcare. The state of convergence between the physical and digital world has raised the expectations of consumers and at the same time expanded scope for healthcare providers to take their engagement further with more collaboration and information.”
