AI will continue to rule the roost in 2025

Mathew Philip 
Senior Director & Global Head GSI Business, GoTo 

“1957 was the year when the word Artificial Intelligence or AI was first coined. Initially in the first AI, software which was created was a learning game, a game which could learn on its own. And that was done in 1952. So that's like 70 years + since the word AI came into this world. Then why is it that suddenly AI is getting so evolved over the last few years? One, obviously it is about the amount of data that is getting generated. When we say data, we are talking about 2.5 quintillion bytes of data getting generated every day across the globe, which helps you build up these large language models. The second is the amount of computing power. Today, on our mobile phones, we have more computing power than what NASA had in their guidance computer by which they launched the first Lunar Mission. And, obviously, there are a lot of dollars going into AI research. That is why there is so much focus around AI. But how do we leverage AI when it comes to digital workplaces which you can take to your customers whom you work with. Today, we are talking a lot about AI. GoTo did a survey, in which we spoke to 2500 IT leaders from across North America, Europe and India. Some of the data points go on to revalidate why AI is becoming such a transformational play. 58% of all IT leaders felt that their teams are getting overwhelmed by the IT workloads, which means the administrators were saying they are getting more tickets every day than what they or their teams can handle. 92% of the IT leaders believe that AI would benefit IT teams to reduce the kind of these workloads. 60% of the customer experience leaders believe AI will be a transformational part of their business journey.”