Amdocs optimizes electronic payment options at Metro PCS

Amdocs has announced that Metro PCS, a flagship brand of T-Mobile US, has deployed the Amdocs Enterprise Payment Processing solution.  The solution, which has already been deployed and achieving strong results, is part of a strategic multi-year agreement to enable Metro PCS to enhance and optimize its customers’ electronic payment options, while reducing the operational costs associated with customer payments.

Metro PCS is using Amdocs Enterprise Payment Processing solution, a multi-channel payment gateway service, to offer its customers electronic payment options across all channels including Interactive Voice Response (IVR), web portal, SMS or through an agent in the contact center.

“Service providers are eager to exploit the full potential of mobile payments their customers are demanding, but are concerned about the challenges such as transaction fees impacting their bottom line, or customers not understanding how to correctly make a payment,” said  Eric Up dyke, President of the North America region at Amdocs.

The solution also enables “smart tender steering” which processes payments using the most cost-effective transactional method to minimize transaction fees and maximize revenue. The private cloud-based solution is run from an Amdocs managed services data center and interfaces with multiple banks and other financial institutions, as well as contact center services.