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Developing a technology roadmap for delivering business goals should be the agenda

Chandrasekar R, CTOIO - Matrimony.com,

 

In an age where innovative technology is driving change, developing a strong technology roadmap for enhancing customer experience and delivering business goals is the agenda. To help navigate the future, we constantly look at technology to transform and take us to the next level. Especially in view of our global expansion of our matchmaking services and expansion of marriage services within India.

 

Among other things, we are looking at leveraging Artificial Intelligence to deliver customised user experience and improve our operational efficiency.

 

IT has dramatically changed over the past decade. The mobile and digital transformation and emerging technologies like AI coupled with increasing demands and expectations of customers means we have to continue optimising existing infrastructure and leverage the new opportunities technology offers. Driving innovation amidst this rapid change is exciting and challenging.”

 

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