Red Hat introduces AI-powered assistant, Ask Red Hat

Red Hat has introduced Ask Red Hat, an innovative AI assistant on the Red Hat Customer Portal, seamlessly integrated with the wealth of information in its Knowledgebase, documentation and other helpful resources that users depend on.

'Red Hat on Red Hat' generative AI (gen AI) chatbot is engineered to accelerate problem-solving for users. More than just a tool, it's a powerful showcase of Granite, Llama Stack and Red Hat OpenShift AI in action, accessible to all Red Hat subscribers.

Imagine a Red Hat user with their solution actively running on one monitor. On their second screen, they are interacting directly with Ask Red Hat. Whether it's instantly surfacing relevant knowledge about an error they're seeing, getting clear explanations about a newly published security vulnerability that may impact their deployment or initiating a connection with our expert support teams, this AI-powered assistant is designed to be their intelligent companion, getting them the help they need, faster.

Ask Red Hat is an intelligent gateway for Red Hat users. Whether you need in-depth documentation, the right tools or direct access to our renowned technical support teams, this AI assistant is designed to swiftly guide you to the information you need. By intelligently breaking down information silos, the AI assistant synthesizes insights and resources from across Red Hat, creating a more unified and efficient support experience.

This experience is also launching with basic fluency in 12 languages: Arabic, Chinese, Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese and Spanish. This is one of the most language-inclusive feature launches Red Hat has delivered in years—an intentional and meaningful shift that reflects the needs of its global customers and sellers.

Red Hat engineers have been rigorously applying its own AI technologies, both internally and externally, to unlock new levels of efficiency and insight. That is a testament to the power inherent in Red Hat’s open approach and a foundation for the transparent AI experience it is delivering through features like public confidence scores.

While this project marks an exciting initial step, it has already reinforced crucial lessons: in the realm of AI, openness, authenticity and a bold approach are paramount. This AI assistant is a tangible demonstration of Red Hat’s commitment and shows that focused AI models, built with open principles, can deliver significant impact.