Excelity introduces AI-powered chat assistant platform, Excelia

Excelity has announced the launch of Excelia – an AI-powered chat assistant that addresses employee queries. According to the company, Excelia manages specific processes, such as employee on boarding, training and information gathering and frees HR departments from much of the monotonous work that commonly keeps them from the core of their jobs. It taps into the Excelity’s central human resources (HR) information system and allows the 'bot' to give “instant and individualised responses” specifically tailored to an employee's unique profile.

Speaking on this, Sumit Sabharwal, Managing Director (India & SAARC), Excelity Global, said, “We are always exploring new initiatives that make employee experience and engagement superior. For employees, chatbots deliver an unmatched level of employee experience, from real time answers for HR questions to personalized learning and development.” The bot, currently accessible for Excelity’s staff, provides access to a range of HR resources, such as support for common HR functions such as viewing pay slips, viewing tax reports, highly-personalised responses based on user’s profile and pre-trained common HR queries, access anytime anywhere, handling multiple users at the same time, among others.

The interactivity and personalization available within Excelia via the contemporary conversational interface makes it an ideal choice for employee engagement and interaction across multiple business verticals. It is designed to be easily customizable, allowing users to complete everything from simple tasks to automating complicated workflows. Excelia uses machine learning and artificial intelligence to adapt to various tasks.

“Excelia is an intelligent Chatbot provide automated solutions to tedious tasks, such as password reset, viewing payslip or tax reports, by making them as easy as sending a text or giving a spoken command,” said Sudheer Noohu, Chief Platform & Technology Officer, Excelity Global.

AI implementations are set to explode within the next three years, with the global artificial intelligence market forecast to reach more than US$47 billion by 2020. “Excelia is yet another example of our deep and 20 years longstanding commitment to automation that enables businesses run better, grow faster and co-create value for all employees,” added Sabharwal.