Google Cloud services were down for thousands of users on Thursday. The root cause has been attributed to a technical issue in Google Cloud’s infrastructure, which supports a large number of third-party platforms and enterprise services. There were more than 11,000 incidents of people reporting issues with Google Cloud. Several users have also highlighted that services such as Google's Gemini, Cloudflare and Firebase were also being affected by the disruption.
Starting around 2:30 pm ET, users began reporting widespread outages on platforms such as Gmail, Google Search, Google Maps, Discord, Spotify, Twitch, Snapchat, and Nintendo Switch Online, among others.
Several Google services, including Vertex AI and Google Nest, were directly impacted. Third-party platforms relying on Google Cloud, such as Character.ai, Rocket League, the Pokémon Trading Card Game, and Anthropic’s Claude, also experienced downtime. The outage affected other critical internet infrastructure providers like Cloudflare and Shopify, triggering cascading issues across many websites and apps.
Cloudflare, which provides content delivery and cybersecurity services for a large portion of the internet, reported "broad Cloudflare service outages" and noted that a “limited number of services” relying on Google Cloud were impacted.
Google Cloud engineers later announced they had identified the root cause and implemented mitigation measures. Although most regions saw services gradually restored, Google acknowledged continued performance issues in its “us-central1” zone for some time.
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