HARMAN to boost retail productivity with AI-powered ConnectIQ

Samsung Electronics’ HARMAN has unveiled its latest innovation, HARMAN ConnectIQ. This cutting-edge, AI-powered retail solution is designed to enhance productivity, streamline operations, and improve collaboration for retail frontline workers, addressing critical challenges in the retail sector. HARMAN ConnectIQ claims to transform how retail employees collaborate, learn, and manage tasks. The platform integrates advanced technologies to deliver real-time insights, and enhance personalized training for store managers and associates.

Key features

HARMAN ConnectIQ leverages state-of-the-art technologies to deliver a seamless, secure, and productive experience -

·         It provides personalized recommendations for training and task management, improving employee efficiency and engagement.

·         The platform utilizes Microsoft Teams for real-time communication and Microsoft Copilot to boost productivity through AI-driven assistance.

·         It ensures secure communication with Samsung Knox and integrates with existing retail systems for a unified digital experience.

·         ConnectIQ also boosts workforce efficiency by up to 30%, resulting in better in-store customer experiences.

“HARMAN ConnectIQ is an AI-driven solution transforming retail operations by boosting frontline worker productivity and addressing labor shortages,” said Nicholas Parrotta, President of Digital Transformation Solutions and Chief Digital & Information Officer at HARMAN. “By unifying various systems into a single digital experience and incorporating AI, we enhance workforce efficiency and elevate customer experiences. We’re excited to showcase how this cutting-edge technology empowers retailers to stay competitive and drive innovation at NRF Big Show 2025.”