In2IT Technologies announces new chatbot designed for public and private sector
In2IT Technologies has announced the launch of a chatbot which is targeted at both public and private sector organizations. The new chatbot, named “Mapula” (“mother of rain” in Sesotho), is targeted at financial institutions, public sector departments, but mostly organizations that are more focused on customer service, and that communicate regularly with clients.
In2IT is a global technology services firm focused on providing IT consultancy services, which include application development and maintenance and technology infrastructure to its private and public sector clients.
The industry-agnostic chatbot can be customized depending on the customer requirements of the specific organization, using robotic process automation (RPA) to respond to frequently asked questions and resolve customer queries on the Web site, and across social media platforms.
Vishal Barapatre, Group CTO & Co-Founder, In2IT Technologies, says, “In this twenty-first century digitally-driven era, the definition of customer service and engagements has been rapidly changing. Be it private organizations or governmental departments, the changing dynamics in digital communication is creating the need for Artificial Intelligence (AI)-based chatbot solutions. Using RPA any element of operation can be automated whether it is with the client themselves or outsourced to a service provider. Thus, it gives clients a better control of operations by the core team.”
A CMMI Level 3, ISO 9001:2008, ISO 27000 and ISO 20000-1 certified company, In2IT Technologies has offices across USA, South Africa, India, Singapore, Australia and Kenya, to name a few. The company is focused on Social Media, Mobility, Analytics and Cloud (SMAC), Managed Services and Remote Infrastructure Management (RIM). In2IT Technologies constantly drives towards anticipating the rapidly-changing technology landscape and the impact on clients.
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