ITC Infotech has announced that the company has successfully deployed Helpdesk and Infrastructure Management services at FRHI Hotels & Resorts. The company operates three distinct brands: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, and Swissôtel Hotels & Resorts, which together provide a distinctive portfolio of luxury and upper upscale hotels.
ITC Infotech, with its proven capabilities in technical helpdesk management and extensive experience in service management and monitoring solution implementations offers a 24x7 Internal Help Desk support, Guest Help Desk support and Monitoring Services for FRHI from a dedicated offshore delivery centre. ITC Infotech’s rich experience in the hospitality industry, and their capability to provide multilingual support in languages such as English, French, Mandarin and Arabic offer unmatched value for FRHI.
L. N. Balaji, President – North American Operations, ITC Infotech, said, “We are happy to have partnered with one of the most prestigious hotel groups worldwide. Handling the helpdesk operations and monitoring infrastructure of a global hotel company that operates more than 105 properties, with over 40,000 users, is challenging and complex. Our deep understanding of the hospitality domain and proven capability in infrastructure management services makes us one of the leaders in this space. We are confident that FRHI Hotels & Resorts will benefit from this partnership and be able to realize significant value.”
ITC Infotech is a niche player in the workspace transformation domain and has been helping global enterprises to blueprint their infrastructure roadmap while evaluating and adopting right fit technologies. The company designs, builds and manages scalable infrastructures and ensures 24X7 availability of all business applications.
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