MAKING CUSTOMER PRODUCTIVITY THE CORE OF DIGITAL TRANSFORMATION

ANUJ GUPTA
Managing Director, Hitachi Systems India Pvt. Ltd.

Hitachi has built a strong position in India’s competitive VAR ecosystem by combining deep technology expertise with a services-led approach and the credibility of the Hitachi Group, says Gupta. “We have consciously moved beyond transactional, product-centric engagements to become a trusted partner in long-term digital transformation,” he explains. The company’s strategy focuses on timing the market right by building business units with appropriate partners and product portfolios, and then adding in-house technical capabilities to deliver at scale. With capabilities spanning IT infrastructure, cloud, cybersecurity, managed services, AI, GRC, and data privacy, Hitachi brings domain depth, delivery discipline, and a strong understanding of Indian enterprise and public-sector environments. Its pan-India presence, governance models, and outcome-based delivery enable the execution of complex, mission-critical engagements.

Gupta notes that the vision to “make our customers more productive” shapes technology adoption. AI is used to simplify operations, reduce manual effort, and enable intelligent automation across IT service management, observability, and application performance monitoring. “This proactive model minimises downtime and allows teams to focus on higher-value initiatives,” he says. In cloud, private, hybrid, and multi-cloud architectures modernise legacy environments, improve agility, optimise costs, and address data residency needs, including cloud repatriation where required. Cybersecurity is embedded by design through Zero Trust, endpoint-to-cloud security, and NOC/SOC services. Strong global and local partnerships, continuous upskilling, and automation further strengthen execution. “Our relentless focus on productivity positions us as a preferred digital transformation partner,” he concludes.