Matrix helps leading bank with its communication platform

Matrix has recently provided a communication solution to one of the reputed banks of KSA seeking a communication system that can help them in extending their reach to the end- customers. Reaching end-customers for promotional activities and debt collection with an unrecognizable caller number and reduced communication cost was the foremost requirement of the customer. The case details are as follows:

Challenges:

l Unable to connect with end-customers for Promotions and Debt Collection

l Connect Multiple Branch Offices

l Wireless Connectivity for Remote Location

l End-customers avoided calls by identifying switchboard and landline numbers

l Reduced reachability ratio leads to less debt collection and impacts business

l Telecom Regulations Barres Masking of Calling numbers

Solution:

Remote location 1: ETERNITY ME as GSM Gateway with 25 SIMs

Remote location 2: ETERNITY ME as GSM Gateway with 25 SIMs

DR Site: ETERNITY ME as GSM Gateway with 50 SIMs

Main office: Two ETERNITY LE as GSM Gateways with 90 SIM Cards each

l Four GSM Gateway with 350+ GSM/3G SIM Capacity

l Multi-location Set-up Connected over IP

l Gateway System with easily Replaceable SIM Cards

l Centrally Manageable System with built-in Industry Standard Telecom Protocol

Results:

* Increase in Debt Collection Revenue

* Reduction in Call Rejection Ratio

* Reduced Recurring Telco Expenses

* Easy and Quick Shift to other Connectivity Protocols and Devices

* Visibility on Statistics and Call Outcomes

“Matrix banking solution helped many banking giants in connecting multiple locations and reducing communication cost across the globe. Matrix, with its state-of-the-art solutions, has caught attention of many people worldwide and is continually growing day by day,” added Sagar Gosalia, Sr Vice-President – Sales & Marketing.