Microsoft fixes Outlook outage, restores key services

Over 37,000 complaints were logged about Microsoft Outlook’s email service issues, with 61% facing server problems, while nearly 26,000 Microsoft 365 users reported login, Outlook, and Exchange issues during the widespread disruption

Microsoft has successfully restored its service following a significant disruption that affected several key offerings across the United States, including Microsoft Outlook, Microsoft 365, Teams, and Azure. The outage, which began around 3:30 AM IST, impacted major cities such as New York and Los Angeles, causing widespread issues for users.

The disruption was linked to a technical glitch caused by a problematic code change. After quickly identifying the root cause, Microsoft performed an Outlook update rollback to revert the change and restore service. “Following our reversion of the problematic code change, we’ve monitored service telemetry and worked with previously impacted users to confirm that service is restored,” the company confirmed in a post on X, the social media platform.

Outlook back up after disruption

The Email service issues were widespread, with more than 37,000 complaints filed on the outage tracking site Downdetector, predominantly about Microsoft Outlook. Many users also faced issues with other Microsoft services. Email downtime was particularly problematic, with 61% of Outlook users reporting server connection issues, 20% facing app-related problems, and 19% encountering issues with the website. Additionally, nearly 26,000 Microsoft 365 users reported issues, with 42% struggling to log in, 37% experiencing problems with Outlook, and 21% noting concerns about Exchange.

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Microsoft quickly acknowledged the issue on its Microsoft 365 Status page and confirmed that they were investigating the disruption. “We’ve identified a potential cause of impact and have reverted the suspected code to alleviate the issue,” Microsoft said in a thread of updates. The company assured customers that it was monitoring service recovery closely and would continue tracking the situation until all services were fully restored.

For more detailed information, users were directed to check the admin center under the code MO1020913 or visit the Service Status page. Microsoft confirmed that services were gradually recovering, and the company would continue monitoring the situation until full resolution.

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