As per the latest information, SWBC has selected Mphasis to begin delivering offshore Business Process Outsourcing (BPO) services. SWBC relies on Mphasis for managing complex data validation processes for the company’s Lender Placed Insurance business.
"This is a critical juncture for us as we continue to grow at a rapid pace and are looking to build an even stronger technology foundation for future growth. Mphasis has a solid track record in delivering BPO services with strong domain knowledge in the insurance sector. In the first few months, we have shortened our cycle time from what was two-to-three days to one day, and we are seeing consistent improvement in our overall accuracy month over month," said Mark Ulmer, Executive Vice-President of Lender Placed Insurance Operations, SWBC.
"We are very excited to have SWBC as our business partner and to be part of their team. Both parties are highly motivated to continue to improve upon processing times and overall customer satisfaction," said Craig Gustafson, Vice-President & Head of Business Development for Insurance for U.S. and Canada, Mphasis.
