NHAI has set a 10-minute deadline for ambulances deployed on national highways to reach any accident site within a 10-km vicinity. This is to ensure to cut delays in emergency response. NHAI, in its policy guidelines, further said that ambulances should bring accident victims to the nearest hospital within 1 hour from the time of ticket acceptance. Failure to meet the timeline will attract a penalty of Rs 10,000.
The state-owned agency came out with new norms to effectively manage the dispatch of on-road units, including ambulances, cranes and patrolling vehicles.
Under the new norms, NHAI said, “Based on location of incident the ambulance should not take more than 10 minutes (from time of the ticket acceptance) for covering any accident within 10-km vicinity.”
“For incident locations beyond 10 km, allowed time shall be proportionally increased. The same shall be verified through GPS data/ IMS Care Dashboard,’it added.
There are around 3,000 ambulances and 1,000 patrolling vehicles and cranes, covering around 50,000 km of highways under the NHAI.
Under the new service-level benchmarks, any emergency ticket rejection by ambulance will attract a penalty of Rs 10,000. All equipment, medicines and staff should be provided as per the respective contract agreements, failing which a penalty of Rs 10,000 will be imposed, the state-owned agency said.
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