To help organizations meet their social business objectives, Oracle Social Relationship Management (SRM) which is a Social Cloud business solution, has been extended to support new languages, data sources and capabilities. The Oracle Social Cloud solution now supports 11 languages, including Russian, French, German, Italian, Dutch, Korean and Japanese, in addition to English, Chinese, Portuguese and Spanish.
The increased language support gives Oracle SRM and Oracle Social Cloud greater visibility into country-specific social networks, blogs, forums and news sites, and access to more than 700 million messages daily.
With advanced listening and monitoring for the world’s most commonly used languages, Oracle Social Cloud eliminates language barriers and enables organizations to extend their social reach, leading to better social insights and engagement.
Meg Bear, Oracle Social Cloud Group Vice-President, stated, “With millions of conversations happening simultaneously across social channels, global businesses need efficient and effective tools for monitoring their brand, customers, competitors and more. Removing language barriers is the key to improving an organization’s social listening, learning and engagement capabilities. The expansion of Oracle Social Cloud to support new languages demonstrates Oracle’s commitment to supporting its growing global user base and helping them deliver better service to their customers across the globe.”
Oracle Social will also provide UI and publishing in 31 languages, in addition to the expanding advanced listening, sentiment analysis and data sources.
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