SBI partners with TCS for digital transformation

Tata Consultancy Services (TCS) has signed a deal with SBI Card to digitalise and transform online onboarding processes of SBI's customers.

It will enable SBI Card to further expand its e-card issuance, delighting end customers and giving it a competitive edge in the market. TCS will further digitalize and transform the online onboarding processes to enable a faster turnaround and frictionless experience which is expected to drive greater customer satisfaction.

Rama Mohan Rao Amara, MD & CEO, SBI Card, said, “At SBI Card, we have been able to implement numerous high performing and scalable technology initiatives over the years. These have been designed to support our fast-growing customer base and expanding business operations. In fact, we have been redefining user experience for our customers by investing in best-in-class digital capabilities to ensure enhanced customer engagement and payments experience. TCS as a strategic partner has played an important role in this digital journey for us, especially in digitizing our core cards sourcing platform implementation of Video KYC and eSignature features during COVID-19 period.”

During the COVID-19 crisis, TCS worked closely with SBI Card to implement video KYC and e-signature features to fully digitalize its cards sourcing process. This was a complex digitalization project, which is used for new account originations.

Anupam Singhal, Business Head, Banking, Financial Services, and Insurance at TCS said, “We are thrilled to expand our long-standing partnership with SBI Card to leverage our deep contextual and domain knowledge, customer-centric strategies, and expertise in driving transformation programs, to realize their vision of forming long-lasting customer relationships, and accelerate their next wave of growth.”