Suresh Balakrishnan, Co-Founder and Jt. Managing Director, STULZ CHSPL India
“Marketing heads work very closely with other members of the senior management in the organisation. Therefore, they definitely hold an important position of influence in shaping strategic decisions, especially in relation to market entry, growth and expansion.
At Stulz, the key driver in achieving market leadership and sustaining a steep growth curve over two decades, is our customer centricity. Over the years, we have built our own service network of over 300 factory trained technicians who cover more than 100 locations on-site across India 24/7. Our technicians are connected to the service centers and manufacturing facility over a smart mobile app for optimum customer responsiveness. Our growth too is led by understanding our customer needs and demands. Stulz's Intelligent Air Handling Units (i-AHU) launched in 2017 and more recently the Intelligent Compact Server Rooms (i-CSR) are examples of our constant evolution in response to market need gaps. We review our technology needs periodically to stay ahead of the curve to not only ensure our products are the best in class but also that our production values and customer experience are of the highest standards. Innovation, engineering and technology is in our DNA."
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