Syntel by Arvind, in partnership with Vion Consulting, has unveiled WEMACX, an AI-powered omni-channel platform designed to revolutionize customer engagement and enterprise operations.
Unlike conventional contact centers, WEMACX serves as a complete business management suite, integrating voice, chat, email, WhatsApp, SMS, and social channels into a unified customer experience. Built on advanced AI, the platform combines customer interaction with sales, marketing, supply chain, and project management tools, enabling faster response times, higher efficiency, and greater profitability.
Among its standout features are Conversational AI and Smart Routing, which include real-time sentiment detection, memory-enabled bots, and intelligent call flows for personalized customer interactions. Its sales and marketing automation tools leverage AI-driven lead scoring, predictive analytics, and tailored outreach to maximize conversions. On the operations front, predictive maintenance, inventory optimization, and disruption monitoringenhance supply chain resilience.
“With WEMACX, our vision is to help enterprises move beyond traditional customer interaction models,” said Venkatesh Palanidas, Chief Strategy Officer, Syntel by Arvind. “The platform delivers intelligence, adaptability, and scale to strengthen customer trust and long-term value.”
Available in CX Pro, CX Omni, and CX Biz packages, WEMACX is scalable for organizations of all sizes—covering CRM, ticketing, and complete omni-channel management needs.
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