Calling the allegations “baseless and inaccurate”, Tata Consultancy Services (TCS) has rejected reports that it is using monitoring software to track individual employee activity on company-issued laptops.
The denial comes in the wake of the deployment of a Digital User Experience Monitoring tool raised concerns over workplace surveillance and employee privacy. According to a Times of India report, it was reportedly claimed that the monitoring tool that could provide visibility into applications accessed on employees’ laptops and the amount of time spent on them.
TCS has categorically denied that it tracks individual employees through their laptops.
In a statement, the company said, “The reports regarding surveillance of employees are baseless and inaccurate. TCS does not track individual employee activity on laptops and respects their privacy.”
The IT services major further clarified that its monitoring tools are intended to assess broader network performance rather than individual employee behaviour.
“We use tools to monitor macro-level network performance, to ensure security, availability and enhanced user experience for our employees,” the company said.
What are Digital Monitoring systems?
Digital monitoring systems are increasingly used by organisations to identify security threats, troubleshoot technical problems and assess the performance of corporate IT infrastructure. However, their use on employee devices can raise concerns when the technology is capable of recording information about application usage.
The reports surrounding TCS suggested that the tool could show which applications were being accessed and how much time was spent on them. This raised questions about the extent of data collection and whether such information could potentially be used to assess individual productivity.
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