TE Connectivity scores higher in Customer Satisfaction Survey

As per an announcement made by TE Connectivity, it has revealed that its Network Solutions segment in India (BU) has been rated high for its   product quality, technology leadership and brand equity in the recently-concluded customer satisfaction survey (CSAT).

K. K. Shetty, Director – Network Solutions, TE Connectivity India, said, The results of CSAT are encouraging, as the findings help us identify our strengths and areas that need improvement. In the process, we also understood how well we met the expectations of our customers. Eventually, these findings and the NPS will enable us to benchmark ourselves against the best-in-class firms and consolidate our position in the market.

According to the survey, about 70 per cent of the respondents considered TE Connectivity as the “Best firm”, among others. The survey also revealed that customers in India see TE Connectivity making a positive impact on their stated expectation with relation to new product development, design installation, deployment and order execution.

TE Connectivity’s Network Solutions segment gets 46% in Net Promoter Scoring (NPS).