Teleperformance completes the acquisition of Intelenet

Teleperformance has completed the acquisition of Intelenet for $1 billion. Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. Founded in 2000 and headquartered in Mumbai, Intelenet is managed by Bhupender Singh. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East. Intelenet Global Services is a leading global Business Process Solutions company, committed to service excellence. Intelenet is 55,000 people strong, with over 40 global delivery centers in 8 countries across Americas, Europe, Middle East, India and Philippines. It serves 110+ clients in over 25 languages and offers top-rated innovative business process management solutions to multinational clients. Its services bouquet includes customer management services, industry specific solutions, knowledge services and shared services set-up for various Fortune 500 companies across industry verticals such as banking & financial services, travel, healthcare, retail & e-retail. Intelenet’s pride are its long-standing relationships with its customers, which are a testament to delivering high-quality operational outcomes on a consistent basis.

Over the last few years, Intelenet has built capabilities in business and process transformation by combining industry expertise, technology, consulting and analytics and through investments in robotics, AI, machine learning and analytics. Integrity, cost consciousness, care, agility and flexibility in interactions and attention from senior management is embedded in Intelenet’s culture. Intelenet’s capabilities and values have helped it to be recognized by leading analysts houses and win industry awards time and again; and be fastest growing business process services company amongst its wider peer group in the last few years. For the fiscal year ending March 31, 2018, the company posted revenue of $449 million, up +10% year on year, and EBITDA of $83 million, representing 18.5% of revenue vs. 17.4% the previous year. For fiscal year 2019, the company forecasts significant additional revenue growth of at least + 10% and increased profitability.

By acquiring Intelenet, a high-end business services and digital transformation solutions provider, Teleperformance is significantly strengthening its added-value Specialized Services business. 

The transaction, announced on June 14th, 2018, was approved by regulatory authorities. Intelenet financial accounts will be consolidated by Teleperformance as of October 1st, 2018. Teleperformance, the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale. 

Going forward, the Group’s 300,000 employees, spread across nearly 80 countries, will support billions of connections annually in 265 languages and enhance the customer experience with every interaction.