Spot Light

VIVOTEK – Riding high in the IP Surveillance space

by VARINDIA 2017-03-20

The name VIVOTEK is a convergence of video, voice, communication and teknology. The company’s motto is Integrity, Innovation and Accountability. Besides its expertise in being an IP surveillance solution provider, Vivotek aspires to become the leader in IoT. With close-to 17 years of proven expertise, the company wants to become the “Eye in IoT” and not only provides surveillance, monitoring and detection solutions, but also information that is collected which can be used as a crucial reference in the IoT system. This is its mission as well as vision.

India is a growing market for Vivotek and the company works with very important solution partners to provide traffic monitoring solutions for city surveillance. It is actively involving itself with the City Surveillance projects of the Smart City initiative and continues to grow in important business verticals of Transportation and Retail.

Founded:   February 2000
Type:       Public-listed company since 2006
Traded as:   TWSE (TAIEX: 3454)
Headquarters:   New Taipei City, Taiwan
Capital:       US$23.8 Million
Industry:   IP Security Surveillance Solution Provider
Employees:   800+

Vivotek is committed to building a robust ecosystem and so looks forward to long-term collaboration and growing together with all its partners. The company’s strategy is to become a leader and build an ecosystem to provide total IP surveillance solutions and good quality product service support. Its ecosystem consists of four important parts, as given below:

•   Products – Network cameras, video recorders, video management software
•   Channel – They are partners, distributors, consultants and system integrators
•   Solution Partners – That includes its software and hardware partners
•   Presence in different Vertical Markets – Vivotek has the expertise to penetrate into different vertical markets because of its expansive range of products and solutions. This has also been possible as Vivotek offers scope for customization and integration of its products as per customer’s needs.

Vivotek has a global network of around 180 distributors in 116 countries. It has its global offices in San Jose (USA), Mexico, New Delhi (India) and Dubai (UAE) and its European office in the Netherlands.

The company has recorded a steady growth in its sales revenue in these years. Last year, Vivotek recorded a sales revenue growth of 60 per cent and this resulted in the company investing in its brand image around the world.

Vivotek has its R&D team in Taiwan and invests substantially to come up with the latest cutting-edge technologies in its products. For instance, its Vari-Angle IR Technology is a technology feature that provides longer range of vision in the cameras and consistently brighter night vision. It also has the 3D stereo counting technology that allows store owners in the retail sector to precisely count people walking in and out of a store.
While introducing any new product or solution, Vivotek keeps the following three things into consideration:

•   Best Quality Products – As a surveillance brand, it needs to provide the best-quality products.
•   Intelligent Features – Since this is the future, major companies are investing heavily in it. Vivotek is not only a traditional surveillance brand, but it is putting vast resources into intelligent features.
•   Reliable and User-Friendly Products – Vivotek ensures reliability of its products and sees its products as unique, user-friendly and easy to use and manage.

For customer services, Vivotek has global repair centres in Taiwan, the Netherlands, Mexico and Brazil. It also invests in the CRM platform of Salesforce and this Vivotek sees as a commitment to providing high-quality customer services. For instance, it has an online community on the Salesforce platform where customers can ask questions, find information and ask for help.

Partner Enhancement Programmes
Vivotek leverages the strength of its partnerships and provides value-added solutions to the market and this has become a win-win situation for both its partners and Vivotek. To enhance this partnership further, Vivotek has put in place several training modules and programmes for its partners to cash on and ultimately create solutions that meet the growing surveillance needs of its customers.

Vivotek Warrior Academy – This is a training programme in which Vivotek provides both online and onsite training and gives its partners a hands-on experience. One can avail different courses in this programme. On attending the course and passing the respective exam, one becomes a certified expert of Vivotek product.

Solution Integration Alliance (SIA) Programme – Vivotek invites participation from its software, hardware and application partners to join the SIA programme and use its Vivotek application development platform (VADP). VADP is an open development platform that allows developers to create third-party standalone applications that enhance the features of VIVOTEK network cameras. Vivotek has around 100 solution partners in it. For instance, in India it works with very important solution partners to provide traffic monitoring solutions for city surveillance.