Zoom unveils AI-first work platform innovations at Zoomtopia 2024

Zoom Video Communications has kicked off Zoomtopia 2024 and unveiled new AI-first work platform innovations for Zoom Workplace and Zoom Business Services that will transform team communication, collaboration, and productivity and help customers get more done.

Zoomtopia 2024 announcements include Zoom AI Companion 2.0, a new add-on option to customize and personalize AI Companion, Zoom Tasks to help users take action across Zoom Workplace, and enhanced employee and customer experience innovations underpinned by cutting-edge AI.

“At Zoom, we’re not just reimagining communication—we’re revolutionizing the entire work experience. Our vision is to create an AI-first work platform for human connection that empowers teams to achieve more than ever,” said Eric S. Yuan, founder and CEO of Zoom. “With AI Companion already enhancing productivity, we are helping our customers transform the way they work. This is more than an evolution; it’s a complete overhaul of how we get things done in the digital age.”

Zoom’s mission is to deliver an AI-first work platform for human connection. This AI-first approach to Zoom Workplace and Zoom Business Services allows individuals and teams to free up time and focus on what they do best: engaging, connecting, and delivering creative and insightful work.

Zoom’s federated approach to AI allows its tech stack to dynamically select from multiple AI models to provide high-quality outputs; is responsible and provides customers with controls; and helps users drive enhanced collaboration, optimize time, and prioritize tasks effectively. Additionally, Zoom AI Companion is included at no additional cost with the paid services in eligible Zoom accounts so that users can harness the benefits of AI across all of their workstreams and get more done.

Zoom AI Companion 2.0

Zoom is dedicated to continuously improving AI Companion, giving its customers access to its most up-to-date and high-quality AI tools to make the user experience more seamless and productive. New capabilities of AI Companion 2.0 will include:

·         Persistent: Users can now engage with AI Companion via a convenient, persistent side panel, with seamless availability throughout Zoom Workplace, delivering an AI-first user interface (UI) that seamlessly integrates graphical and conversation UIs to allow for better information flow across Zoom Workplace.

·         Expanded context: AI Companion gains advanced contextual understanding based on what the user is looking at in the Zoom Workplace app and on previous conversations to provide intelligent suggestions and responses that come with citations to help users stay on top of their workday.

·         Advanced synthesis: AI Companion can pull in interactions from across Zoom Workplace, and, when connected, information from Microsoft Outlook, Gmail, Google Calendar, and uploaded files from Microsoft Office and Google Docs to help users summarize content and interactions and get caught up fast.

·         Connected to the web: AI Companion will be able to answer user questions and look up information from the web in real time.

·         Takes action: AI Companion will be able to detect, track, and complete actions across different workloads in Zoom Workplace to help users get more done.

AI Companion 2.0 will be available in the coming weeks at no additional cost with paid services in Zoom Workplace accounts.

A new optional add-on that allows for a customized and personalized AI Companion experience for individual customers will provide expanded data access to apps beyond Microsoft and Google email and calendar services and additional company data sources to expand its knowledge, allow customization with company glossaries, offer enhanced search capabilities, and be able to take action on the user’s behalf. The personalization capabilities will help improve AI Companion’s performance on the customer’s account and empower them to scale staff development efforts with a personalized coach and help save time and resources with custom avatar clips. Key components of the new add-on include -

·         Customized experience with AI Studio: Organizations can tailor the AI Companion experience to their unique business needs with custom dictionaries, meeting summaries, and knowledge collections, helping improve response accuracy by connecting to company data sources.

·         Connected third-party apps: Get comprehensive insights with the option to connect third-party data sources that integrate with Zoom's AI capabilities to allow AI Companion to get answers and orchestrate actions across third-party apps like Atlassian (Jira & Confluence), Glean, Workday, Zendesk, ServiceNow, Box, Asana, Hubspot, and more.

·         Personalization: With the custom AI Companion add-on, individuals can also grow their skills with personal coaching capabilities and save time and production costs with custom avatars for Zoom Clips, which help users scale video clip creation and avoid multiple takes by using a personalized AI-generated avatar to create clips with a user-provided script.