Cisco Introduces AI-Powered Collaboration and Security Solutions

Cisco has launched new AI-powered solutions to enhance customer and employee experiences. These innovations aim to improve efficiency and transform contact centers into experience hubs.


Cisco has introduced a new AI-powered collaboration solution to enhance experiences for customers, employees, and IT teams. The latest AI innovations include the Webex AI Agent for improved customer support, new workflows in the AI Assistant for the Webex Suite to boost employee productivity, and Webex Calling Customer Assist. Additionally, Cisco has added new features to the Webex Control Hub and enabled AirPlay on Cisco Devices for Microsoft Teams Rooms, ensuring seamless and efficient collaboration.

Enhancing Customer Experience with AI
Cisco's AI solutions include:

● Webex AI Agent (available March 31, 2025): A 24/7 self-service tool that interacts naturally with customers, answers common questions, and eliminates long wait times by automating responses.

● Cisco AI Assistant for Webex Contact Center: Helps agents with suggested responses and real-time transcription, set to receive updates in Q2 2025.

● Through Webex Customer Experience tools, businesses can improve customer interactions by integrating AI-driven automation into their support systems.

AI for Employee Productivity

Cisco's AI tools also boost workplace efficiency:

Workflow Automation in Cisco AI Assistant for Webex: Streamlines tasks across enterprise apps like Salesforce, ServiceNow, and Jira, saving time and effort.
AI Capabilities in Webex Control Hub: IT admins can manage AI features, analyze usage trends, and customize AI tools to fit business needs.
Webex Calling Customer Assist: Enables employees to assist customers through an AI-powered Webex app. It benefits retail stores, banks, pharmacies, and healthcare clinics by improving customer service and issue resolution.
Apple AirPlay for Cisco Devices: Allows wireless content sharing from Apple devices to Cisco systems in Microsoft Teams Rooms.
Cisco Spatial Meetings: Turns spaces equipped with Cisco Room Bar Pro into immersive studios using Webex for Apple Vision Pro.
Glean for Webex: Enhances searches and discussions with AI-powered knowledge graphs and enterprise app connectors.
Native Epic Integration for Webex Contact Center (beta launch this month): Enables agents to access patient data directly within electronic health record (EHR) systems.

Also, Cisco is working with NVIDIA to develop the Cisco Secure AI Factory using NVIDIA's Spectrum-XTM Ethernet networking platform. This AI factory simplifies AI deployment while ensuring security at every stage. Security solutions like Cisco Hypershield (for AI workload protection) and Cisco AI Defense (for securing AI models) are part of this initiative. Together, Cisco and NVIDIA aim to help businesses deploy AI infrastructure with strong security and operational simplicity.

These AI-driven innovations position Cisco as a leader in AI-powered collaboration and cybersecurity, making workspaces smarter and more secure for the future.