A strong governance model over data pull-push activity is needed
Remote work – Key trends & challenges
Most important and primary point of impact for any enterprise architecture is a weak gateway – and we all know at home – the router's password; the broadband connection is the weakest link in terms of password protection. To address it we adapted a few cyber education sessions with our end users: with emphasis that your one wrong move can impact the business; giving a clear message that you are the business data custodians. The buck does not stop only at CISO it is at you all. We have created an internal virtual help desk to enhance some support (of course without taking home network asset ownership). For commercial comfort for end users we have provided some monthly stimulus for home internet (cover some % of the internet bill). We have also provisioned and distributed approximately 6000 odd compute platforms for the users.
Delivering paperless systems
The drive to go paperless from on boarding to off boarding is an ongoing activity. The end user experience and delight is a parameter which we have set and with scale.
To modernize support we have deployed
• Chatbots : for customer support ; AI based helpdesk helped us in bring the smile at end users even during the distress moments
• Cultural diversity : program initiatives : we specially put more emphasis on it to bring the excellent cohesive approach from employees; enhance the employee bonding
• Use of AI to bring the paradigm shift in experience for Service levels
• Monthly Recognize and appreciation programs
Future of work and workforce
Future workforce is reality for today, such as an example from novels – the pizza is needed right now with all toppings; not tomorrow. That means the enterprise security modules need to be in place not just at your organization perimeter also it should cover all inbound traffic. A strong governance model over data pull-push activity is needed. The future for the workforce surely will be a hybrid model and it will be as challenging as today’s work from home. The collaboration innovations will play a great role in employee retention strategy, which is also one of the KPI’s for us.
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