"Emerging technologies, especially chat-bots, AI and ML are creating a huge wave"

By VARINDIA - 2019-05-13

"Emerging technologies, especially chat-bots, AI and ML are creating a huge wave"

Ajay Bakshi, Chief Digital Officer & SVP - AEGIS BPO & KPO

 

"Emerging technologies, especially chat-bots, artificial intelligence and machine learning are creating a huge wave, though they might take another two years to mature, as these technologies would require a huge amount of data point, mostly structured sets of big data."

 

says Ajay Bakshi, Chief Digital Officer & SVP, AEGIS BPO & KPO. “In our industry chat-bot and Robotic Process Automation (RPA) are the flavour of the season and both are picking up really well. AI and machine learning might take another two years to mature,as for them to be successful, these technologies would require a huge amount of data point, mostly structured sets of big data. So, as an organization and as a part ofthis industry, both RPA and chat-bot are the two hot things on which we are currently aligned and are working on the concept,” he reiterates.
 


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