Capgemini has inaugurated its new Business Process Outsourcing (BPO) centre in Gurgaon. Spread across an area of 35,000 sq. ft., the new BPO facility in Gurgaon will increase Capgemini's BPO's total capacity in India to over 4,500 seats. The existing BPO staff in Gurgaon will deliver Global Order Management services to Nokia Siemens Networks to support the company's global Supply Chain Management.
The services delivered cover Quote-to-Cash end-to-end processes including all aspects of order management, spanning preparation for delivery, customer order management, distribution, and customer invoicing. The Gurgaon operations will contribute in leveraging Capgemini's expertise in BPO and its Rightshore network to harmonize and standardize the supply chain processes across Nokia Siemens Networks' operations across the world.
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