HDFC Bank wanted to create a one stop solution for consumers accessing daily services like bill payments and transactions through a bot
In December 2016 HDFC Bank tied up with Niki.ai, the artificial intelligence firm funded by Ratan Tata & Ronnie Screwvala, to bring in 'conversational banking' - chatbots that facilitate commerce and banking transactions without getting out of the chat window. It has been almost a year and a half since this partnership, and it has already become one of India's first AI success story.
