Genpact Limited has been awarded a five-year contract extension with Momentive Performance Materials for order-to-cash (OTC) and collections services. In addition, Momentive Speciality Chemicals has engaged Genpact in a new five-year deal to manage its order management services. Under the terms of the agreements, Genpact will provide its business process management expertise in order management and collections for both of Momentive’s key divisions in Europe.
Jeroen Verhoeven, VP, Commercial Services, Momentive said, “Momentive considers Genpact to be an extremely valuable partner who has delivered outstanding quality of work, so we are very happy to extend and expand this relationship to make our order-to-cash and collections operations even more effective. Genpact’s deep process expertise based on Lean and Six Sigma, as well as the analytical insights they’ve been providing for our operations, has generated significant business impact for Momentive’s business, including better customer service. We also have relied heavily on Genpact’s experience in transitions, operations, hiring and training.”
Patrick Cogny, Sr. VP & Business Leader, Infrastructure, Manufacturing and Services, Genpact said, “Genpact is excited to expand the scope of our services to Momentive, as it reflects our track record of delivering outstanding business process management services to a global chemical leader. Momentive is one of Genpact’s first clients served out of our Bucharest delivery center, so we have evolved as Momentive has continued to grow into an even stronger company. We look forward to optimizing the OTC and collections processes for all of Momentive’s divisions that will result in greater business outcomes.”
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