HP has announced a new service to help enterprises and governments gain control of multivendor service environments, improving overall IT performance and quality while optimizing costs.
With HP as the single service integration and management layer, clients can focus their efforts on innovation and process improvement. As a single point of contact, the HP MSI Service drives effective supplier collaboration, rapid problem resolution and workflow process improvements. In the event of a service interruption, the MSI Service provides comprehensive diagnostics, accountability and timely restoration of services.
"Clients are embracing hybrid delivery models that increase complexity with traditional and new 'as a service' offerings from multiple suppliers. The HP MSI Service provides the tools, processes and personnel to effectively manage multisupplier delivery and the governance to drive continuous service quality improvement," said Marshal Correia, Director, Enterprise Services, HP India.
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