HP has launched HP Service Anywhere, a Software-as-a-Service (SaaS) IT service management (ITSM) solution that delivers a simple-to-use, modern experience that enables IT professionals to increase productivity while managing and delivering high-quality services.
HP Service Anywhere integrates key technologies, such as HP Universal Configuration Management Database (UCMDB), which manages services, applications and hardware across the IT environment. It is populated and maintained with HP Universal Discovery software, which automates discovery and dependency mapping of relevant IT elements.
“Customers of all sizes are looking for cloud-based IT service desk solutions that are easy to implement and configure,” said George Flansburg, operations management practice lead, ResultsPositive, an HP partner.
“HP Service Anywhere is a simple-to-implement service desk SaaS offering that allows both midsize and large customers to be up and running within weeks.”
HP Service Anywhere provides comprehensive service desk capabilities, including the handling of inbound requests and IT service configuration information as well as incident, problem and change management.
“IT service desk solutions need to easily adapt to changing enterprise environments to ensure the best support experience to users,” said Kamal Dutta, vice president, Business units, Software, Hewlett-Packard Asia Pacific and Japan. “As a native SaaS application, HP Service Anywhere offers clients a feature-rich solution that is quick and easy to deploy, maintain and upgrade.”
