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IBM has announced that it has entered into a six year agreement with Janalakshmi Financial Services (JFS), a leading India-based micro finance provider, to transform its business and technology capabilities. Utilizing IBM’s business consulting expertise combined with its Big Data and analytics, cloud and mobile capabilities, the company will strive to expand on its plans and vision to deliver affordable financial services to individuals and enterprises across India.
IBM will provide JFS with an end–to-end technology platform along with mobile and analytics based solutions which will gather and harness customer information as well as digitize and automate the organization's processes. IBM will strengthen the existing JFS payment platform based on these same insights, which will enable them to create and offer an ongoing set of new payment products for its customers. In addition, IBM will use advanced analytics capabilities that integrate JFS's geo-spatial insights with credit-decisions process to help improve distribution and collection models. IBM cloud solutions will also help the company’s underlying infrastructure to support multiple deployment options and ensure fully integrated service management.
Vanitha Narayanan, Managing Director, IBM India said, "Through this engagement we will help JFS make critical strides in achieving business transformation, improving service delivery and increasing customer satisfaction."JFS will also use a ‘Biometric Dedupe’ solution from IBM Research to enhance the speed of deduplication of fingerprints while onboarding new customers. The core technology platform has been developed from IBM's experience and learning with leading telecom players in India.
The solution also includes IBM MobileFirst portfolio to support JFS’s sales force to conduct door-to-door marketing and customer service activities. In addition, JFS will use IBM FlieNet Content Manager to help meet the growing challenge of managing enterprise content with greater speed, efficiency and accuracy, and IBM OpenPages software will be used to manage risk and compliance initiatives across the enterprise.
