ITC Infotech has launched a new cloud-based CRM/Loyalty Business Process Outsourcing (BPO) service “Powered by Oracle” and based on Oracle's Siebel CRM. The typical functions of CRM/Loyalty solutions are crafted to deliver measurable business benefits such as cost reduction, scalability, reduced management supervision, improved speed to market, predictable cash outflow and standard service delivery.
L N Balaji, President – North American Operations, ITC Infotech said, “We are confident that this new solution will prove to be a game changer. Today, industries are moving from legacy platforms to enterprise platforms with enhanced focus on customer experience and real-time marketing, while addressing challenges of price pressures. Whilst customers are keen to leverage the features from an enterprise platform, they would like to benefit from a hosted solution than an on-premise solution. The Cloud-based CRM/Loyalty BPO solution has been created in line with these specific requirements of customers, and will help them address business challenges effectively without compromising on their needs.”
Tibor Beles, VP, Business Process Outsourcing, Oracle said, “Oracle is committed to delivering value and efficiency to both our partners and the joint customers we serve. By leveraging Oracle technology in tandem with the domain expertise of our valued BPO partners like ITC Infotech, customers can remain agile, be responsive to changing market conditions and effectively manage costs.”
