SmarterBiz gains INR 8 crores Pre-Series from StartupXseed and prominent angels

By VARINDIA - 2020-08-20

SmarterBiz gains INR 8 crores Pre-Series from StartupXseed and prominent angels

SmarterBiz has raised INR 8 crore as a part of their Pre-Series A round. The contributors for this funding round were StartupXseed Ventures (Deep Technology - B2B - Early-stage fund); Bhaskar Pramanik, Former Chairman of Microsoft India; MJ Aravind, Former co-founder Daksh, Former Partner Artiman; Ravi Viswanath; Ramesh Radhakrishnan; Ranjan Biswas; and MJ Aniketh. 

 

SmarterBiz is an AI-powered customer experience platform that enables remote management of customer journeys and agent life cycles. SmarterBiz has helped several enterprises, including unicorns build scalable, flexible, and hyper-local customer experience, cost-effectively. 

 

With the SmarterBiz CX platform, customers can now remotely enable and manage the complete life cycle of the CX process across both digital and human touchpoints. With a single integrated approach, SmarterBiz takes away the pain of running customer experience on multiple siloed systems and processes that do not talk to each other. SmarterBiz provides an end-to-end platform to CX teams to manage the entire lifecycle of their customer, technology backbone, process, and customer support agents on the cloud. 

 

 SmarterBiz serves several enterprises, including five segment leaders in E-commerce, BFSI, Hospitality, and Telecom sectors. It manages more than 5000 agents as part of its gig workforce. 

 

Rajesh Bernard, CEO & Co-founder of SmarterBiz says, "SmarterBiz has built a CX platform for a gig-workforce ideally suited under these COVID 19 conditions. SmarterBiz is committed to offering an omnichannel experience that elevates the experience across all customer touchpoints. We provide a competitive advantage to our customers by offering a choice between automation and manual intervention at all these touchpoints. With the investment, we plan to grow by 8X ARR this year and create more gig opportunities in the market." 

 

 

"Companies like SmarterBiz can foresee the benefits technology can bring, to reinvent the businesses and add value to the system. It will surely be a game-changing category disruptor during and post-COVID 19. There will be an increasing need for companies to integrate customer journeys, tech, remote work, and Gig models into their business process. We believe that SmarterBiz will be one of the most sustainable global companies of the future, for the solution it brings in and the execution capabilities of the team," comments, BV Naidu, Managing Partner, StartupXseed Ventures.

 

 

The key benefits of the solution for customer experiences are that it facilitates remote work opportunities across India, flexible working hours, earning potential in a WFH set up, and is a mobile light, simple, and efficient application. 

 

The unique CX platform Uearn.ai streamlines the customer journey across multiple touchpoints with an omnichannel CX tech platform, fluid workflow management, and gig workforce, replacing the CapEx model to an OpEx model. The competitive advantage of SmarterBiz is the scalability (4X) it offers at lower costs and faster time to serve as compared to traditional models. 


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