Unified Communications as a Service Market to prosper in APAC, says IDC

IDC expects the Asia-Pacific excluding Japan (APeJ) Unified Communications as a Service (UCaaS) market to surge to US$659 million in 2018, at a five-year CAGR of 89% as UCaaS Service Providers (SP) intensify their sales and marketing campaign around this service.

The market researcher believes Australia will be the largest market, followed by PRC, India and Korea, respectively. There has been an enormous interest from a wide range of businesses in adopting UCaaS because of the imminent cost benefits, flexibility and agility that the technology provides.

In fact, UCaaS has become a mainstream solution in APeJ with many global service providers (GSP) and regional service providers (RSP), offering full-fledged UCaaS as part of their core collaboration portfolio. Beside the big telco SPs, which controls a significant portion of the market, there are also large system integrators (SIs), IT consulting firms and distributors offering UCaaS directly to businesses.

The growing attraction of an agile and opex-friendly collaboration tool model to support business expansion will continue to be compelling to many organizations. On the other hand, many of the factors holding back adoption such as security, bandwidth demands, reliability, regulation compliance and consistency will be partially solved as the technology matures, SLAs develops, bandwidth cost drops, Internet speed increases and more local data centers start to offer UCaaS, which will help to enhance user experience.

“Both enterprise customers and IT providers are rapidly looking to UCaaS as a way to transform their business and become more efficient, flexible and agile,” explains Ryan Tay, Senior Research Manager for Telecoms and Unified Communications, IDC Asia/Pacific.