Mumbai International Airport Pvt. Ltd. (MIAL) has entered into a 10 year contract with Wipro Infotech, the India and Middle East IT Business unit of Wipro Ltd. (NYSE: WIT) for providing world-class IT services for the new integrated terminal "T2". This partnership will significantly enhance customer experience and satisfaction through the use of IT. Wipro will be responsible for providing managed services across the entire IT landscape at MIAL and delivering high availability and operational efficiency across all the critical airport processes.
MIAL will leverage Wipro’s leadership in airport operations and technology innovations to deliver newer services, seamless processes and enhanced experience to passengers and airlines. Although initially envisaged for T2, Wipro will begin the transition with a takeover of the IT services in the current terminals at CSIA which is expected to commence from April 1, 2013.
MIAL is currently implementing a master plan to build an integrated terminal, T2, designed to cater to 40 million passengers annually. When completed, it will be a state-of-the-art, four level integrated terminal with an area of around 4,39,000 sq. mts and will include new taxiways and apron areas for aircraft parking.
Commenting on the partnership, Rajeev Jain, CEO, MIAL said, “Our vision is to make T2 a Global showcase and IT will play the role of a significant business driver. In line with this vision of making CSIA a world class airport, and T2 an iconic terminal, we plan to invest in best-in-class technology and systems and have accordingly decided to partner with a world class IT company like Wipro to provide the best services. We are delighted to have a strong partner like Wipro on board with proven capabilities in delivering superior business value and in realizing that vision for us. The state-of-the-art changes that this exercise will bring to CSIA will help raise it to global standards, equipping it with technology that is currently present at top airports across the world.”
